Hosting, monitoring and maintenance
Software needs someone responsible for it after launch. We host it in Sydney, watch it around the clock, patch it, back it up and answer when something is wrong. One monthly plan, in writing, with a portal where you see every ticket, hour and invoice.
Every engagement
- Quoted in writing before work starts
- Accounts and code in your name
- Your customers pay you, never us
What we do
The full scope, in plain language.
Pick what you need; the quote lists each item so nothing is vague.
- Hosting in Sydney on infrastructure in your name
- Monitoring every minute with alerts to a person
- SSL certificate and domain expiry watch
- Encrypted backups and tested disaster recovery
- Security patches and dependency updates
- Error monitoring and fixes before customers notice
- Response times in writing for every priority
- Public status pages and monthly service reports
- Managed database, cost management and vendor bills reviewed
- A client portal with tickets, hours, documents and invoices
What you get
What lands in your hands.
- 1Hosting in Sydney on infrastructure in your name
- 2Monitoring every minute with alerts to a person
- 3Encrypted backups and a tested recovery plan
- 4Security patches and dependency updates applied on a schedule
- 5Response times in writing for every priority
- 6A client portal with tickets, hours, documents and invoices
Who it is for
Every app, site and system we build, and software built by others that needs a responsible home.
- Scope call at no charge
- Written quote within two business days
- Weekly demos on a preview link
Plans
One monthly plan, by how critical the software is.
Every plan buys hosting in Sydney, monitoring, patches, backups and a response time in writing. The right plan is part of your quote.
Parked
Live but idle apps, demos, seasonal sites
Keep an idle app alive and safe.
- Hosting in Sydney
- SSL and domain watch
- Weekly backups
- Uptime checks every 10 minutes
- Security patches quarterly
- Urgent
- by the next business day
- Important
- by the next business day
- Routine
- within five business days
Care
Brochure sites and small portals
Hosting, monitoring and a human who answers.
- Hosting in Sydney
- Daily backups
- Uptime checks every minute
- SSL, domain and DNS watch
- Error alerts
- Monthly security patches
- Client portal with messages, tickets and documents
- Urgent
- within eight business hours
- Important
- by the next business day
- Routine
- by the next business day
Grow
Portals, booking and membership apps
For apps your customers log into.
- Everything in Care
- Weekly security patches
- Staging environment
- Monthly health report
- Quarterly roadmap call
- One small change a month (under an hour)
- Urgent
- within four business hours
- Important
- within eight business hours
- Routine
- by the next business day
Scale
Apps with payments, memberships or bookings that ARE the business
For apps that take your money.
- Everything in Grow
- P1 response in 2 hours, including weekends, with a phone number
- Monthly database performance review
- App store management
- Your own Supabase organisation
- Disaster recovery drill twice a year
- Named engineer
- Urgent
- within two hours, any day of the week
- Important
- within four business hours
- Routine
- within eight business hours
Enterprise
Groups and franchises
Multi-app, multi-site, SLA credits, named team.
- Everything in Scale
- Multiple apps and sites
- Contractual SLA with credits
- Monthly architecture review
- Priority roadmap
- Urgent
- within two hours, any day of the week
- Important
- within four business hours
- Routine
- within eight business hours
Idle apps sit on Parked. Brochure sites and small portals suit Care. Apps your customers sign into daily are Grow. Apps that take payments or are the business are Scale. Several apps or special requirements are Enterprise.
How it runs
From first call to a system you rely on.
- 1
Scope call
Thirty minutes on what the software must do on day one, who uses it and what it connects to. No charge.
- 2
Quote in writing
A written quote within two business days: what is included, what is not, the schedule and the monthly plan after launch.
- 3
Build with weekly demos
You see working software every week on a preview link and give feedback on the real thing. Progress and approvals live in your portal.
- 4
Launch in your accounts
Domain, app stores, email and payments are set up in your name with us as admin. Nothing is held hostage.
- 5
Host and maintain
We host it in Sydney, monitor it, patch it, back it up and answer when something is wrong. One monthly plan, in writing.
Related services
Often paired with this.
Questions
Before you ask for a quote.
Specific answers for this service. Anything else, ask and we reply within one business day.
What does a plan include?
Hosting, monitoring, patches, backups and a response time in writing. Labour for changes is never bundled; it is quoted or logged by the hour so you only pay for work that was done. Plans are listed by name on this page and the right one goes in your quote.
Can you host software someone else built?
Yes. We start with a short review of the code and hosting, tell you what state it is in, then move it into accounts in your name and put it on a plan.
What happens when something breaks at 2am?
Monitoring pages us. Urgent issues on the higher plans are worked on around the clock; on the lighter plans they are picked up first thing in business hours. The exact targets for your plan are written into the quote and shown in your portal.
Is there a minimum term?
Plans have a short minimum term, then continue month to month. If you leave, you take the accounts, the code and the data with you; there is no export fee.
Ready for a quote?
Tell us what you need and we will reply within one business day, Sydney time. The quote follows in writing.