Legal
Privacy policy
Version 1.2. Last updated 28 August 2026.
What we collect
Contact details you give us through the contact form or by email, account details for the client portal, billing details needed to invoice you, and technical logs needed to run and secure our services.
Why
To reply to enquiries, to provide and bill for services, to monitor uptime and security, and to meet legal obligations. We collect only what we need for these purposes.
Where it is stored
In Australia with our hosting and database providers. Some providers we use for email delivery and error reporting process limited data overseas, typically in the United States, under their own privacy safeguards. We do not send your customer data overseas.
Cookies and analytics
The public site uses only the cookies needed for it to function and privacy-respecting analytics that do not identify you. The client portal uses a session cookie to keep you signed in. We do not use advertising trackers.
Retention
We keep enquiry details while we are talking and for up to two years after. Client records, invoices and logs required for tax and legal purposes are kept for seven years. Monitoring data is pruned after thirteen months. When you ask us to delete your data, we do so unless the law requires us to keep it.
Sharing
We do not sell or share your personal information with third parties for their own purposes. We disclose it only to providers who help us run the service, or where the law requires.
If something goes wrong
If a data breach is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner in line with the Notifiable Data Breaches scheme, and tell you plainly what happened and what we are doing about it.
Your rights
You may ask to access or correct your information, or ask us to delete it, by emailing hello@2036studios.com.au. We follow the Australian Privacy Principles. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner.